CUSTOMER SERVICE JOB DESCRIPTION
Position: Customer Service
Level: Staff
Department: Customer Service
Direct Report: Leader
Probation Period: 2-3 Months
Local: Cambodia, Philipppines
SALARY
● Probation: $1200
● Official: $1400
● Attendance: depending on the position
WORKING HOURS
● Probation: 12 hours, off 5 days
● Official: 9 hours, off 6 days
● Shift Rotation: Every 2 weeks
JOB CONTENT
● Handle customer inquiries and resolve issues through the company’s chat software
● Advise appropriate solutions to solve customer problems
● Assist in opening and maintaining customer accounts
● Inform customers about new promotions of the company
● Work as assigned by superiors
JOB REQUIREMENTS:
● High school diploma or higher
● Age 20-35
● Typing speed over 50 words per minute
● Good communication skills
● No experience required, training will be provided for inexperienced candidates
● Preference for candidates with customer service experience
● No language requirement, English knowledge is an advantage
● Preference for candidates willing to relocate from Vietnam
BENEFITS
❖ Leave Days: Accumulated leave can be used to visit Vietnam
❖ Holiday Bonus: Bonuses for Vietnamese holidays
❖ Personal Benefits: Birthday, marriage, maternity bonuses
❖ Travel Allowance: $300/year
❖ Meal Allowance: depending on the position
❖ Rental house Support: depending on the position
❖ 13th-Month Salary: Based on seniority and job performance evaluation