CUSTOMER SERVICE LEADER JOB DESCRIPTION

Position: Customer Service Leader

Level: Management

Department: Customer Service

Direct Report: Board of Directors (BOD)

Probation Period: 02 months

Basic Salary:

• $1,800 – $2,500 (negotiable based on competence)
• Attendance bonus: $60
• Annual salary review
• Minimum KPI bonus: $500 (can be higher if exceeding KPIs)

Working Hours:

• Probation: 09 hours/day, off 7 days/month
• Official: 09 hours/day, off 7 days/month

Work Location:

• Mandaluyong, Philippines

Job Content:

• Train and guide subordinate employees to ensure correct business operations and achievement of set targets
• Check, supervise, and promote employee work results
• Establish targets, plans, and implement them
• Compile reports on operational results as per regulations

Job Requirements:

• Male/Female
• Diploma/Associate degree or higher
• Experience: At least 01 year of experience in a similar position
• Team management skills
• Training and coaching skills, understanding employee psychology
• Agile, flexible, and meticulous
• English communication skills

Benefits:

• Leave Days: Accumulated leave can be used to visit Vietnam
• Holiday Bonus: Bonuses for Vietnamese holidays
• Personal Benefits: Birthday, marriage, maternity bonuses
• Travel Allowance: $300/year
• Quarterly Bonus: $300 for airfare (to Vietnam)
• Meal Allowance: $300/month
• Rental house Support (if not staying in company housing): 10,000-12,000 pesos
• 13th-Month Salary: Based on seniority and job performance evaluation
• Free private accommodation provided (management level, one person per room)
• The company covers all expenses for relocation from Vietnam