CUSTOMER SERVICE LEADER JOB DESCRIPTION
Position: Customer Service Leader
Level: Management
Department: Customer Service
Direct Report: Board of Directors (BOD)
Probation Period: 02 months
Basic Salary:
- $1,800 – $2,500 (negotiable based on competence)
- Attendance bonus: $60
- Annual salary review
- Minimum KPI bonus: $500 (can be higher if exceeding KPIs)
Working Hours:
- Probation: 09 hours/day, off 7 days/month
- Official: 09 hours/day, off 7 days/month
Work Location:
- Mandaluyong, Philippines
Job Content:
- Train and guide subordinate employees to ensure correct business operations and achievement of set targets
- Check, supervise, and promote employee work results
- Establish targets, plans, and implement them
- Compile reports on operational results as per regulations
Job Requirements:
- Male/Female
- Diploma/Associate degree or higher
- Experience: At least 01 year of experience in a similar position
- Team management skills
- Training and coaching skills, understanding employee psychology
- Agile, flexible, and meticulous
- English communication skills
Benefits:
- Leave Days: Accumulated leave can be used to visit Vietnam
- Holiday Bonus: Bonuses for Vietnamese holidays
- Personal Benefits: Birthday, marriage, maternity bonuses
- Travel Allowance: $300/year
- Quarterly Bonus: $300 for airfare (to Vietnam)
- Meal Allowance: $300/month
- Rental house Support (if not staying in company housing): 10,000-12,000 pesos
- 13th-Month Salary: Based on seniority and job performance evaluation
- Free private accommodation provided (management level, one person per room)
- The company covers all expenses for relocation from Vietnam
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